The No WiFi symbol means the game is having trouble connecting to our servers. This is often caused by no or poor WiFi, or a poor internet connection, but can be caused by other issues, such as a firewall blocking the connection.

If you get the popup right at the start and are unable to enter the game, then check you can connect to web pages in your web browser on that device.


If you only occasionally get the popup, but it clears after a while, it could just be our servers being temporarily overloaded, we will usually try and increase capacity if that happens, so try again later. It is also worth checking that you have a solid connection to the internet, for example, are you able to watch YouTube videos without stuttering.